Terms of Service

Windsor Laundries provides pickup and delivery laundry services, including wash, dry and fold service, wash and dry service, and available special-care options.

Windsor Laundries does not provide dry-cleaning services.

Customers are responsible for reviewing garment care labels and excluding garments or other items requiring dry cleaning or professional specialty cleaning.

Available special-care services may include air/hang drying, steaming, and stain inspection and treatment. Additional charges apply to these services.

Current pricing is available on our website and during the ordering process.

Unless otherwise stated, our standard service pricing is:

Bedding, rugs, large items, individually priced items, and optional services may be charged separately from per-pound laundry.

The final price of an order may depend upon the actual weight, contents, services requested, and applicable minimum charge.

Prices applicable to an order will be those disclosed when the order is placed, subject to correction of obvious pricing or clerical errors to the extent permitted by law.

Laundry must be placed in a closed or cinchable bag and left at the customer's designated pickup location before the scheduled pickup window.

For the safety and privacy of our customers and team members, Windsor Laundries drivers do not enter homes, apartments, garages, vehicles, or other private spaces to retrieve or deliver laundry.

Customers are responsible for providing a reasonably safe and accessible pickup and delivery location.

By selecting an unattended pickup or delivery location, the customer authorizes Windsor Laundries to retrieve or leave the order at that location.

Windsor Laundries is not responsible for loss, theft, weather exposure, animal interference, or other damage occurring before Windsor Laundries takes possession of an order or after an order has been delivered to the customer's designated location, except to the extent caused by Windsor Laundries or otherwise required by applicable law.

Laundry should be prepared and available before the customer's scheduled pickup window.

If our driver arrives and the order is not available at the designated pickup location, a $10 missed-pickup fee may be charged.

Customers are responsible for emptying all pockets before submitting laundry.

Please remove money, jewelry, keys, electronics, identification, documents, medications, and other personal property before pickup.

Windsor Laundries is not responsible for personal property inadvertently included with an order except to the extent required by applicable law.

Objects left in pockets or laundry bags may also damage clothing, other customers' property, or laundry equipment.

Windsor Laundries is not responsible for damage caused by objects left in pockets or laundry bags, including pens, markers, crayons, lipstick, lip balm, gum, food, sharp objects, or similar materials, except where damage results from Windsor Laundries' failure to exercise reasonable care.

Windsor Laundries endeavors to handle customers' belongings with reasonable care.

Customers acknowledge that laundering inherently involves risks associated with the age, condition, construction, materials, dyes, embellishments, manufacturer's instructions, and previous treatment of individual items.

Normal laundering risks may include shrinkage, fading, color loss or bleeding, deterioration of elastic, damage to buttons, zippers, snaps or decorative elements, deterioration of adhesives or bonded materials, preexisting weaknesses becoming apparent during laundering, and changes resulting from inaccurate, missing, or unreadable care labels.

Windsor Laundries does not guarantee removal of every stain.

Nothing in these Terms eliminates any responsibility Windsor Laundries may have under applicable law for damage directly caused by its failure to exercise reasonable care.

Windsor Laundries offers customizable care for your fabrics, including available air/hang drying, steaming, and stain inspection and treatment.

Items requiring special handling should be separated and clearly identified according to the instructions provided when placing an order.

Special-care services may incur additional charges.

Windsor Laundries does not provide dry cleaning. Items labeled “dry clean only” should not be submitted for service.

Windsor Laundries may decline customer instructions that conflict with a manufacturer's care label or that we reasonably believe could damage an item.

Windsor Laundries reserves the right to decline items that cannot reasonably or safely be processed using our equipment or services.

We do not accept dry-clean-only garments or specialty items requiring professional or specialized cleaning, including, as applicable, wedding dresses, certain vintage garments, costumes, hats, shoes, cloth diapers, fur or animal products, purses, and handbags.

For the safety of our team, equipment, and customers' belongings, Windsor Laundries will not knowingly accept laundry contaminated with:

• Human or animal bodily fluids
• Excessive pet hair
• Tar
• Excessive moisture or wet laundry
• Mildew
• Bedbugs
• Poison ivy or poison oak oils
• Hazardous chemical residue

If contamination or another unsafe condition is discovered after pickup, Windsor Laundries may discontinue processing the affected order and contact the customer regarding its return or appropriate disposition.

Windsor Laundries accepts only rugs that are clearly labeled machine washable and can reasonably and safely be processed using our equipment.

We do not accept dry-clean-only rugs or rugs with stiff woven or otherwise unsuitable backing.

Customers are responsible for confirming that submitted rugs are appropriate for machine washing according to the manufacturer's care instructions.

When no one is available to receive a delivery, protected hanging garments may be placed on a suitable wreath or door hanger or carefully positioned with the customer's packaged laundry at the designated delivery location.

Customers requesting hanging-garment service are responsible for providing an appropriate delivery location.

When stain inspection and treatment is selected, Windsor Laundries may inspect garments for visible stains and apply an appropriate treatment.

Stain removal is not guaranteed.

Some stains cannot safely be removed without risking damage, discoloration, fading, or deterioration of the fabric. Windsor Laundries may discontinue or decline additional treatment when we reasonably determine that further treatment could damage an item.

Customers may elect weekly, biweekly, or other recurring service options where available.

By enrolling in recurring service and providing the required authorization during the ordering process, the customer authorizes Windsor Laundries to provide and charge for laundry services according to the frequency selected until the recurring service is canceled.

Charges may vary from order to order based upon actual laundry weight, services requested, individually priced items, optional services, and the applicable minimum order.

The applicable recurring-service terms, frequency, pricing structure, cancellation instructions, and other required information will be disclosed during enrollment.

Customers may cancel recurring service through the cancellation method provided during enrollment and in accordance with applicable Virginia law.

Windsor Laundries will obtain affirmative customer consent to recurring service before initiating recurring charges and will provide required notices concerning material changes to recurring-service terms.

By placing an order, customers authorize Windsor Laundries and its payment processor to charge the payment method provided for the services ordered.

Charges may include the applicable minimum order, actual laundry weight, bedding or individually priced items, selected add-ons or special-care services, missed-pickup fees, and other charges disclosed in connection with the transaction.

Applicable taxes, if any, will be added as required by law.

Payment-card information may be processed by a third-party payment processor or booking platform. Windsor Laundries' handling of customer information is also subject to our Privacy Policy.

Windsor Laundries reserves the right to refuse, suspend, or discontinue service when reasonably necessary for safety, sanitation, operational, payment, service-area, equipment-capacity, or policy-compliance reasons.

This may include, without limitation:

• Prohibited, contaminated, or hazardous laundry
• Items that cannot safely be processed
• Unsafe pickup or delivery conditions
• Repeated missed pickups
• Unpaid balances
• Suspected fraudulent activity
• Abuse, harassment, threats, or inappropriate conduct toward employees, drivers, contractors, or representatives of Windsor Laundries
• Repeated violations of these Terms

Any refusal or discontinuation of service will be made in accordance with applicable federal, Virginia, and local law.

Pickup and delivery times are estimates unless Windsor Laundries expressly states otherwise.

Weather, traffic, road conditions, equipment failure, utility interruptions, staffing emergencies, unsafe conditions, unusually high order volume, and other circumstances may occasionally affect pickup, processing, or delivery times.

If Windsor Laundries cannot reasonably complete an order within the anticipated timeframe, we may contact the customer regarding an alternative delivery or service time.

Customers should inspect returned laundry promptly following delivery.

Any suspected missing item, damage, billing discrepancy, or other problem should be reported to Windsor Laundries within 48 hours of delivery so that we have a reasonable opportunity to investigate and address the concern.

When possible, customers should retain the affected item and provide photographs or other information reasonably necessary to evaluate the issue.

This reporting provision does not eliminate rights that cannot legally be waived under applicable law.

To the fullest extent permitted by applicable Virginia law, Windsor Laundries will not be liable for indirect, incidental, special, or consequential damages arising from the use of our laundry services.

Windsor Laundries is not responsible for damage resulting from inherent fabric characteristics, preexisting conditions, inaccurate or missing care labels, customer-requested treatment contrary to care instructions, foreign objects left in laundry, or other circumstances outside Windsor Laundries' reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited or to relieve Windsor Laundries of responsibility for its failure to exercise reasonable care where such responsibility exists under applicable law.

Promotional offers are subject to the terms disclosed with each promotion.

Unless otherwise stated, promotional offers have no cash value, may not be combined with another promotional offer, and may be limited to one use per qualifying household or service address.

For introductory offers designated as applying to a first order, eligibility may be determined by the service address rather than the individual customer name.

Additional exclusions, expiration dates, minimum-order requirements, or maximum discount amounts may apply when disclosed with the applicable promotion.

Windsor Laundries may modify its services, service area, pricing, policies, or these Terms from time to time.

Changes generally apply prospectively and will not alter charges already agreed upon for a completed order except as permitted by law.

The current version of these Terms will be posted on our website with its effective date.

Material changes affecting recurring or continuous services will be communicated as required by applicable law.

These Terms and Windsor Laundries services are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Nothing in these Terms limits any rights or remedies available to consumers that cannot legally be waived under applicable federal, state, or local law.

If any provision of these Terms is determined by a court or other authority of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Questions regarding these Terms, an order, or Windsor Laundries services may be directed to: