Privacy Policy

We may collect information that you provide directly to us when you visit our website, create an account, schedule a pickup, place an order, enroll in recurring service, contact us, or otherwise interact with Windsor Laundries.

Depending upon how you use our services, this information may include:

• Name
• Email address
• Telephone number
• Pickup and delivery address
• Billing information
• Pickup and delivery instructions
• Order history
• Laundry preferences and special-care instructions
• Recurring-service preferences
• Communications with Windsor Laundries
• Promotional or discount information
• Customer service inquiries
• Other information you voluntarily provide

Our website, booking platform, and service providers may also automatically collect certain technical information, such as IP address, browser type, device information, operating system, referring pages, pages visited, approximate location derived from an IP address, and information about how our website or booking services are used.

Windsor Laundries may use third-party payment processors and booking providers to securely process customer transactions.

When you provide payment information, such as a credit or debit card, that information may be transmitted directly to the payment processor responsible for completing the transaction.

Windsor Laundries does not need to receive or store complete payment-card numbers when those details are processed directly by our payment provider.

We may retain transaction information necessary to maintain order histories, process refunds or adjustments, resolve billing questions, and maintain appropriate business and financial records.

We may use personal information to:

• Create and manage customer accounts
• Schedule pickups and deliveries
• Process and fulfill laundry orders
• Provide recurring laundry service
• Process payments
• Communicate regarding pickups, deliveries, orders, payments, or account activity
• Record laundry preferences and special-care instructions
• Provide customer support
• Resolve complaints or service issues
• Send service-related notifications
• Administer promotions and discounts
• Prevent fraud, misuse, or unsafe activity
• Maintain and improve our website and services
• Maintain business, accounting, tax, and transaction records
• Protect the security of customers, employees, drivers, and our business
• Comply with applicable legal requirements
• Establish, exercise, or defend legal claims

We seek to collect and use information reasonably related to operating Windsor Laundries and providing the services requested by our customers.

Because Windsor Laundries provides pickup and delivery service, we necessarily collect information concerning where orders should be collected and delivered.

This may include your street address, apartment or unit information, access or delivery instructions, designated pickup location, and other information you voluntarily provide to facilitate service.

Drivers and other personnel may receive the information reasonably necessary to complete your pickup or delivery.

Please do not include unnecessary sensitive personal information in pickup or delivery instructions.

Windsor Laundries uses third-party service providers to help operate our business.

Our online booking, customer-management, and related service functions may be provided through CleanCloud. Information submitted while scheduling or managing an order may therefore be processed using CleanCloud's systems.

We may also use third-party providers for functions such as:

• Payment processing
• Website hosting
• Email and text-message communications
• Customer account management
• Route and delivery management
• Website analytics
• Fraud prevention
• Data storage and security
• Accounting and business administration

We may provide these service providers with information reasonably necessary for them to perform services on our behalf.

Third-party providers may maintain their own privacy policies and data-security practices.

Windsor Laundries may disclose personal information in the following circumstances:

• Service Providers. We may provide information to companies that assist us with booking, payment processing, communications, website operation, delivery, data storage, accounting, or other business functions.
• Employees, Drivers, and Contractors. Information necessary to complete an order may be provided to personnel responsible for processing, pickup, delivery, customer service, or business administration.
• Legal and Safety Reasons. We may disclose information when reasonably necessary to comply with applicable law, a subpoena, court order, governmental request, or other legal process; investigate suspected fraud or unlawful conduct; protect the rights or safety of Windsor Laundries, our customers, personnel, or others; or establish, exercise, or defend legal claims.
• Business Transactions. If Windsor Laundries is involved in a merger, acquisition, sale, reorganization, financing, or transfer of some or all of its business or assets, information may be transferred as part of that transaction, subject to applicable law.

Windsor Laundries does not sell customer personal information for monetary consideration.

We do not sell customer names, telephone numbers, email addresses, service addresses, payment information, or laundry-order histories to data brokers or unrelated third parties for their independent marketing purposes.

The use of service providers to perform functions on behalf of Windsor Laundries is not considered a sale by Windsor Laundries merely because information necessary to provide those services is processed by the service provider.

Windsor Laundries may use the telephone number or email address you provide to communicate about:

• Pickup reminders
• Delivery notifications
• Order status
• Payment or billing matters
• Account activity
• Recurring service
• Customer-service issues
• Changes affecting your service

Certain communications are necessary to provide the services you request and are not promotional messages.

Where permitted by law and based upon the permissions you provide, we may also send promotional communications concerning Windsor Laundries services, discounts, or offers.

Where an unsubscribe mechanism is provided for promotional email communications, you may use it to stop receiving those promotional messages.

Opting out of promotional communications does not prevent Windsor Laundries from sending communications reasonably necessary to administer an existing order, account, transaction, or service.

Our website and third-party service providers may use cookies or similar technologies to operate website features, remember preferences, maintain security, understand website usage, and improve performance.

Some website functionality may depend upon these technologies.

Third-party booking, payment, analytics, or other services incorporated into the Windsor Laundries website may use their own technologies in accordance with their respective privacy practices.

Windsor Laundries takes reasonable administrative, technical, and physical measures appropriate to the nature of the information we maintain to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, electronic storage system, or business information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If a data-security incident occurs, Windsor Laundries will respond and provide any legally required notifications in accordance with applicable law.

Windsor Laundries may retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain customer accounts
• Maintain order and transaction histories
• Process payments, refunds, or disputes
• Maintain accounting, tax, and business records
• Resolve customer-service matters
• Prevent fraud or misuse
• Meet legal or regulatory obligations
• Establish, exercise, or defend legal claims

Information that is no longer reasonably necessary may be deleted, anonymized, or retained as required or permitted by law.

Customers may contact Windsor Laundries to request reasonable assistance concerning personal information associated with their account.

Depending upon applicable law and the circumstances, available requests may include asking to:

• Access personal information associated with your account
• Correct inaccurate personal information
• Delete certain personal information
• Obtain information concerning our privacy practices
• Opt out of eligible promotional communications

We may need to verify your identity before acting upon a request to protect customer information from unauthorized access.

Certain information may need to be retained despite a deletion request when reasonably necessary to complete a transaction, maintain required financial or business records, prevent fraud, comply with law, or establish or defend legal claims.

Where applicable law provides additional privacy rights, Windsor Laundries will honor those rights and applicable request procedures.

Windsor Laundries services are intended for adults arranging household or commercial laundry services and are not directed toward children.

We do not knowingly seek to collect personal information directly from children through our website for purposes unrelated to providing requested services.

If you believe a child has improperly provided personal information to Windsor Laundries, please contact us.

Our website may contain links to or integrate services operated by third parties.

Those services may maintain their own privacy policies and practices. Windsor Laundries does not control the privacy practices of independent third parties.

Customers should review applicable privacy policies when interacting directly with third-party websites, applications, booking platforms, or payment services.

Windsor Laundries may create aggregated or de-identified information that does not reasonably identify an individual customer.

Such information may be used to understand service demand, improve operations, evaluate business performance, plan routes or staffing, and improve Windsor Laundries services.

Where applicable law requires it, information treated as de-identified will be maintained and used in a manner designed to prevent it from being associated with an identifiable individual.

Windsor Laundries may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, service providers, or legal requirements.

The current version of this Privacy Policy will be posted on our website with its effective date.

Material changes may also be communicated to customers when required by applicable law.

Windsor Laundries is based in Virginia, and this Privacy Policy is intended to operate consistently with applicable Virginia and federal law.

To the extent the Virginia Consumer Data Protection Act or another applicable privacy law applies to Windsor Laundries or a particular processing activity, eligible consumers will receive the rights and protections provided by applicable law.

Nothing in this Privacy Policy is intended to waive or restrict a consumer right that cannot legally be waived.

Questions about this Privacy Policy or requests concerning personal information may be directed to: